Why evidence, timing, capacity and insight are becoming the new core of lettings, By Nick Lyons, CEO & founder, NoLettingGo.
The rhythm of lettings is changing. Not gradually, but structurally.
As the Renters’ Rights Act (RRA) reshapes the regulatory landscape, familiar activities – inspections, check-ins, certifications, renewals – are being held to a different standard. Section 21 is on its way out. Reliance on Section 8 grows.
And the practical question facing agents is no longer simply “did we do it?” but “can we prove it—clearly, consistently and on time?”
That shift marks a move from traditional property management to property compliance management. The work itself hasn’t disappeared, but the tolerance for gaps, delays or ambiguous records has.
The pressure point isn’t knowledge – it’s capacity
Most property managers already understand what good property compliance looks like. The challenge is delivering it when demand clusters.
Month-end move-ins coincide with routine visits. Portfolio onboarding lands during annual leave. A stretched team faces a familiar dilemma: delay work, rush it, or absorb unsustainable overtime. Under the RRA, none of those options age well, particularly when evidence is scrutinised in disputes.
What’s changing is the margin for drift. Property compliance evidence must be produced not just eventually, but at the right moment and in a format that stands up to challenge.
Standardisation without rigidity
This is where many agents are rethinking how work is delivered. Some tasks will always stay in-house. Others can be outsourced. The risk lies in inconsistency: different formats, different levels of detail, different interpretations of “good enough”.
The approach taken by No Letting Go and its on-demand capacity arm Konnect, reflects a broader industry trend – treating outsourced capacity not as a shortcut, but as an extension of internal property compliance standards.
Konnect provides flexible access to inventories, check-ins, check-outs and routine property visits, particularly when diaries spike or teams go out of area. But capacity is only part of the story. A defining feature of Konnect is what happens after the inspection.
From data capture to compliance insight
Every inspection completed through Konnect generates structured data, not just narrative reports and photos, but a consistent dataset that can be analysed across portfolios.
Using a combination of reporting frameworks and AI-driven analysis, Konnect can highlight indicators of property non-compliance, including fire safety observations, condition risks, maintenance issues and emerging patterns that might otherwise be missed when reports are reviewed in isolation.
For property managers, this turns inspections into something more strategic. Instead of reacting property by property, teams can see where risks cluster, which issues recur, and where intervention is needed most urgently.
Crucially, the data collected through Konnect is not locked into a single format. It can be presented in bespoke outputs, from landlord-facing summaries and internal compliance dashboards to exception reports designed for audits or board-level oversight. The same evidence, structured once, can serve multiple audiences.
One workflow, whether demand is calm or chaotic
Underpinning this model is Kaptur Software. The same reporting standards used across the national network are embedded into the software itself, with Konnect plugging directly into those workflows.
In practical terms, this means teams can run day-to-day reporting in Kaptur, then draw on external capacity during peak periods without changing process or lowering expectations. Reports arrive in the same structure, using the same language and evidence hierarchy, whether completed by an internal clerk or someone drawn from the wider network.
For multi-branch operators, this addresses a long-standing challenge: how to maintain uniform property compliance standards across regions while allowing for local flexibility.
Why property compliance management matters now
The RRA places greater weight on documented proof in contested situations. That raises the stakes for retrieval as much as for completion. Certificates, visit records and condition reports need to be accessible quickly and presented clearly, often months or years after the event.
What’s emerging is a more analytical model of property compliance management – one where evidence is not only stored, but interrogated. Agents using blended models of in-house delivery, on-demand capacity and data-led insight point to three practical benefits:
- Capacity without commitment – absorbing demand spikes without permanent headcount increases.
- Consistency at scale – maintaining the same property compliance standard across branches, teams and regions.
- Insight under pressure – using analysed inspection data to surface risks early, not after a deadline is missed.
None of these are about doing more work. They’re about doing the same work in a way that stands up to a tighter, more transparent property compliance environment.
A resource for teams preparing now
To support agents adjusting to this shift, Kaptur Software has produced a free whitepaper that brings key duties, dates and common pitfalls into one place. It also offers a simple way to pressure-test three areas that are becoming critical under the RRA: renewal certainty, evidence clarity and retrieval speed.
Kaptur powers NoLettingGo, and NoLettingGo powers Konnect, but the underlying question the paper addresses is broader: are your systems built for property compliance management, or still optimised for a looser era of property management?
You can download the whitepaper here.
