IWFM’s Customer Experience Working Group hosted its first webinar of 2022 at midday on Wednesday 12 January as it ushered in another year of insight and guidance from its popular ‘Navigating turbulent times’ channel.
In an engaging session, expert members of the Group discussed ‘Measuring customer experience in FM’: how to measure and what to measure to ensure the service FM provides continues to be at its best, plus live polls and an award-winning case study.
The webinar tied in with the Group’s new guidance which is being released this week. You can watch the recording – and every other webinar we have done – by visiting our Insight hub (it may take a couple of days for new recordings to appear).
Below is the full webinar schedule through to early March. Visit the IWFM Events page from the Friday before each episode to register. Topics and dates subject to change.
Wednesday 12 January, 12pm
IWFM Customer Experience Working Group: Measurement and benchmarking
Wednesday 19 January, 12pm
Workplace wellbeing with Sodexo
Wednesday 26 January, 12pm
Hybrid working
Wednesday 2 February, 12pm
Hygiene and sustainability in workplace washrooms with Dyson
Wednesday 9 February, 12pm
Skills, professional development and pathways
Wednesday 16 February, 12pm
Half term – No live episode
Wednesday 23 February, 12pm
Sustainability
Wednesday 2 March, 12pm
Workplace optimisation
Wednesday 9 March, 12pm
Building safety and cladding
Image credit: IWFM
